Mary Jo Asmus commented on 'Leadership at all Levels: Continental Airlines '
What a pleasant experience and an honor for you to meet such an outstanding individual. Brookie was, without a doubt, a leader in her own right. She was also showing great humanity - which is what...
View ArticleMiki commented on 'Leadership at all Levels: Continental Airlines '
I'm willing to bet that Brookie doesn't consider herself a 'leader' and gave no thought to the subject when she offered her assistance. She did what felt right to her and what mirrored her company's...
View ArticleBecky Robinson commented on 'Leadership at all Levels: Continental Airlines '
MJ and Miki - thanks for your comments. Miki, I agree with you whole heartedly that leadership can exist throughout an organization. I think, though, that people are engaged with their company's...
View ArticleMiki commented on 'Leadership at all Levels: Continental Airlines '
Becky, Engagement is a function of culture and management, so if they are "just showing up for the paycheck" look to the so-called leaders in the company for the problem.
View ArticleSteven M. Smith commented on 'Leadership at all Levels: Continental Airlines '
Becky, Thank you for recognizing Brookie Dakake and Continental Airlines for their excellent customer service. It's an opportunity for celebration. All the people in Brookie's life can celebrate her...
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